ABM’s Phoenix Alarm Automation Software is equipped to monitor a few hundred  accounts or thousands of accounts.  Phoenix offers the best value for any alarm monitoring operations center.

 

• Flexible, Scalable and Expandable

• Supports all major receivers and formats

• UL 1981 and ULC Classified

• Operates using standard protocols for Windows, SQL Server and TCP/IP communications

• No specialized hardware required

 

Alarm Processing

• User interface promote quick and simple alarm resolution

• Operator actions are logged for historical reference

• Multiple signals from same panel are directed to the same operator

• Dynamic instructions and call lists contacts can be scheduled

• Open/Close and Test monitoring

 

Alarm Supervision

• Real-time view of all incoming signal

• Real-time view of all signals currently being processed by operators

• Real-time view of all signals waiting to be processed

 

System Set up

• Wizards offer step-by step guidance to promote faster data entry

• Common data entered once

• Authorization levels can restrict user access for additional security

 

Reports

• Over 20 standard reports available

• Automatically generate and email reports

• Create custom reports using 3rd-party report writer tools

 

Add-ons

• Remote Data Entry allows remote workstations full data entry capabilities

• Tech Connect allows technicians to put accounts on Test and view account history via mobile devices

• Alarm Forwarding automatically notifies contacts via email or text

• PHXport allows 3rd party integration to PSIM, Access & Video systems

 

Customer Support and Training

• 24x7 telephone technical support

• In-house, on-site and on-line training opportunities

• On-Site system configuration and setup service available

• Data transcription/conversion services available